Delete your DocFX account
In the app (fastest)
- Open the DocFX app and sign in.
- Go to Profile.
- Tap Delete my account and confirm.
Without the app
Email privacy@docfx.in from the email on your account, or include the mobile number you sign in with. We will confirm the request with a one-time code to that number before deleting.
What gets deleted
Staff login
Your login is deleted immediately. The clinic's patient data stays with the doctor who owns the clinic account.
Doctor / clinic owner
Your login and all your staff logins are blocked immediately. Within 30 days we permanently delete your account and your clinic's data: patients, appointments, enquiries and their history, treatment packages and sessions, consultation notes, payment records and staff accounts. To cancel a mistaken request, email us within that period.
What we may keep
Server logs are kept for up to 180 days, as Indian law (CERT-In directions) requires, and then deleted. We may keep records we are legally required to retain (for example, invoices) for the period the law requires.
Patients
If you are a patient and want your details removed from a clinic's records, contact that clinic, or email privacy@docfx.in with the clinic's name and your mobile number and we will help.