Terms of Use
These terms apply to clinics, hospitals and doctors ("Clinic") and their staff who use DocFX®, provided by Stalwart Cyber Rafting Private Limited (CIN U72900MH2018PTC313072), Navi Mumbai, India ("we"). By creating an account or using the app you agree to them.
1. The service
DocFX helps Clinics manage appointment requests, enquiries, follow-ups, treatment packages, consultation notes and payments, and communicate with patients. DocFX is an administrative tool. It does not provide medical advice, diagnosis or treatment, and is not a substitute for the Clinic's professional judgement or its own medical records obligations.
2. Accounts and staff
- Sign-in is by mobile number and one-time password. Keep your phone secure; you are responsible for activity under your login.
- The doctor (account owner) decides which staff get access and at what level, and is responsible for their use.
- Tell us promptly at support@docfx.in if you suspect unauthorised access.
3. Patient data and your responsibilities
- The Clinic is the Data Fiduciary for its patients' data under the DPDP Act, 2023; we process it on the Clinic's instructions as described in our Privacy Policy.
- The Clinic must have a lawful basis (such as the patient's consent) for data it enters, and must handle patient requests to access, correct or erase data.
- Messages sent to patients from the Clinic's own WhatsApp or phone (reminders, review requests, clinic details) are sent by the Clinic. The Clinic is responsible for their content and for following applicable professional rules, including those of the National Medical Commission on communication with patients. Do not put clinical details in such messages.
- Do not use DocFX to send unsolicited marketing.
4. Acceptable use
Do not attempt to access other Clinics' data, probe or disrupt the service, reverse-engineer it, or use it unlawfully. We may suspend accounts that do.
5. Availability and changes
We work to keep DocFX available and secure but do not guarantee uninterrupted service. We may change or discontinue features; we will give reasonable notice of significant changes.
6. Fees
Any fees are as agreed separately with the Clinic.
7. Liability
To the extent permitted by law, we are not liable for indirect or consequential losses, or for clinical decisions made using information in DocFX. Our total liability is limited to the fees paid by the Clinic for the 12 months before the claim.
8. Ending use
You can stop using DocFX and delete your account at any time (see Delete account). We may end access for breach of these terms.
9. Law and disputes
These terms are governed by the laws of India. Courts at Mumbai, Maharashtra have jurisdiction.
10. Contact
support@docfx.in · Grievances: privacy@docfx.in